Financial Aid and Enrollment Insights Manager

Summary

We are seeking qualified applicants for the position of Financial Aid  & Enrollment Insights Manager. This position is responsible for the overall management of the financial aid process and for the analysis and reporting of financial aId and admissions data. The responsibilities of the Financial Aid & Enrollment Insights Manager at AIS includes providing superior customer service to potential and current families, managing the maintenance of accurate financial aid files and databases, analysing financial aid data to develop trend analysis and 5-year projections, hiring and overseeing the temporary CPAs who process the financial aid paperwork, and working with both full-time and temporary staff to ensure accuracy and completion of financial aid applications.

Directly Reports to:  Head of Admissions, Marketing and Financial Aid

Essential Duties & Responsibilities:

The Financial Aid  & Enrollment Insights Manager is responsible for the following tasks, including, but not limited to:

• Developing and managing meetings and communication schedule with future and current financial aid families about financial aid matters
• Building strong positive relationships with financial aid families
• Ensuring the team delivers accurate and timely responses to families regarding the application process, types of aid, and awards
• Oversee file audits to ensure all documents are present
• Overseeing verification of all SSS files in preparation for awarding
• Identifying families not meeting deadlines, coordinating / managing responses to appeals or change in financial situations.
• Managing communication with current financial aid families and notifying of deadlines and changes of requirements for financial aid documents
• Represent Financial Aid during Orientation, Admission Events and Fairs
• Development of trend analysis of enrollment across the school taking into consideration factors driving historical data and future changes
• Prepare reports, spreadsheets and analysis for Senior Leadership Team and Financial Aid Committee of the Board
• Other duties assigned

Essential Knowledge & Skills

• Prior professional experience working in financial aid or tax preparation
• Advanced skills in Excel
• Strong analytical and problem-solving skills
• Ability to analyse data for predictive reporting
• Warm and approachable with excellent customer service skills
• The ability to really listen and empathize with families
• Able to handle multiple tasks in fast paced environment
• Ability to work with accuracy under tight deadlines
• Detail Oriented
• Organized
• Solid written and verbal communication skills
• Bilingual  and SSS software experience a plus

To Apply

Please send resume and letter of interest via email to employment@aischool.org; please type the job title into your subject line (Financial Aid and Enrollment Insights Manager).